Frequently Asked Questions

(For Square Appointment Questions Scroll Down)

  • Office Hours: Monday – Thursday, 9am–2pm

    Shop Hours: We do not currently retail out of our warehouse location.

    You can drop off payments and pick up pre-ordered products anytime using our drop bin and pick-up bin in front of our shop door (see photos below).

    How to Reach Us by Phone:
    Call 828-553-8982

    • Press 1 if you are a returning client with questions about an upcoming cleaning.

    • Press 2 if you are a new client inquiring about cleaning services. We recommend filling out the contact form online and scheduling a consultation to get started. If you need help with that process, press 2.

    • Press 2 if you need assistance with a product.

    If you don’t reach us immediately, we will return your call within the next business day. We also check email regularly during business hours, and you can text our office number with any questions.

  • P.O. Box 1822, Etowah, NC 28729

  • In the dropbox by the front door of our shop- located at 145 King Street Suite B. Brevard, NC 28712. Please make sure the payment is labeled in an envelope! (refer to photos below)

  • In the dropbox by the front door of our shop - located at 145 King Street Suite B. Brevard, NC 28712. Please make sure the key is labeled with your first and last name! (refer to photos below)

  • We serve Brevard, Pisgah Forest, Etowah, Cedar Mountain, Pisgah Forest, Penrose, Connestee, Sherwood Forest, Horseshoe, Mills River, and Rosman.

    We can occasionally take on deep cleans, move-outs, and monthly cleans for Lake Toxaway, Arden, Flat Rock, Fletcher, Zirconia, Cleveland, SC, Balsam Grove, Asheville, and Hendersonville.

  • Fill out our Contact Form and set up a consultation for your property.

  • Visit this link to view all of your past and upcoming appointments.

  • We have a 48 hour cancellation policy. A late cancellation fee of $50 will be charged unless notification of a change has been made 2 business days prior to the service date. 

    All notifications must be made by calling or texting our office at (828) 553-8982, however we cannot guarantee the availability of rescheduling.

  • If you sent payment in the mail, please ignore this automated notice. We may still be processing your payment.

    For any other questions regarding payments please email shane@greengocleaningco.com.

  • Invoices are sent out once a month. Be patient, and you will receive an email once your invoice is ready.

DROP BOX

Payments and Keys

PICK UP BOX

Order Pick-up and Large Drop-offs

Located at our Shop:

145 King Street, Suite B, Brevard, NC 28712

Square FAQs

  • No, there is not currently an app for customers to use for booking via Square. You will receive a Square notification via text and email as your appointments are booked. See the next question on how to access your appointments.

  • To sign in to see all of your appointments, click the link sent with your appointment notification or click here. Choose “My Bookings” (if you don’t see this, click “Sign In”). It will then ask for your phone number to “Request a Code” for signing in. Enter the code sent and you will automatically be signed in. There you will be able to view all past and upcoming bookings.

  • If you need to update your information, please contact us. Once we change your contact information on our end, your Customer Account will automatically update.

  • See question 2 for viewing appointments. From there, you can view the dates and add them to your personal calendar of your choice. You should see a blue button that says "Add to Calendar" and it will let you add your appointments to your personal calendars on your phone or computer.

  • No. You will need to contact us via phone at 828-553-8982 or email at howdy@greengocleaningco.com to reschedule your cleaning appointment. If you have a last minute cancellation (within 48 hours of your appointment) please call us as soon as possible. Any cancellations made within 48 hours of your appointment will incur a $50 cancellation fee.

*For Vacation Rental Clients Only*

You will receive notification of “Check-in” appointments as well as “Check-out Cleaning” appointments. Check-in appointments are added in for our reference and does not mean that we will be there or providing any service that day. Let us know if you have any questions!

*FOR ALL CLIENTS*

Please email any technical questions regarding Square to howdy@greengocleaningco.com. Please do not call or text the office phone number with technical questions regarding Square at this time. If you need someone to give you a call, please email the address above to request a phone call and we will be in touch.

Sign In to Your Customer Profile

Once an appointment is booked with Green Go, you can access your Customer Profile on our booking site: 

green-go-cleaning-co.square.site/

To sign in to your Customer Account:

  • Head to the Square Appointments Green Go online booking site linked above.

  • Select ‘My Bookings’ and ‘Sign In’ if necessary. You can also access your profile by entering your phone number during the booking flow.

  • Enter the security code sent to your phone.

  • Select Sign In one more time.

Once you sign into your account. You can click ‘My Account’ to view your contact information, as well as a list of your past and upcoming appointments.